Returns and Exchanges

Return for exchange or refund for all items will be allowed within 14 days upon delivery of the item(s). We will not accept any returns or exchanges after the allowed time.

There will be no return or exchange on merchandise that shows signs of having been installed, mounted, modified, scratched, painted, defaced, or replaced by the factory or used part(s). All authorized return merchandise must be unused and in its original saleable packaging. All packaging, documentation, warranty cards, instructions, and hardware must also be returned, or the customer will be charged.

It is the customer’s responsibility to repack the item(s) that are being returned and make sure that it is properly and securely packed with sufficient packaging material to prevent the item(s) from being damaged in transit. We cannot give credit or refund on a returned package that got damaged due to insufficient packing. Your Invoice and/or Packing Slip must also be returned. All returns must be prepaid – no collect shipments will be accepted. We recommend insuring the returned item(s) for its full value to protect against loss with the carrier.

All return products must have a RETURN MATERIAL AUTHORIZATION # (RMA#) issued by RS-R USA. Return products will be refused without an RMA#. An RMA# does not imply a replacement or refund, but only that we will inspect the merchandise based on your claim.

The original shipping and handling charges are non-refundable. It is the responsibility of the customer/installer to verify the correct application of the parts before installation. A 25% restocking fee will be assessed on all authorized returns.